Questions / Customer Service
I have additional questions for customer service. Can I speak with an actual person?
Is there an actual physical gallery for Howard Austin Feld?
How to I contact the Howard Austin Feld commercial studio in Miami?
How do I sign up for the Howard Austin Feld newsletter? How do I unsubscribe?

Online Security
Is the Howard Austin Feld site secure (will my credit card and personal information be safe)?
I’m uncomfortable sending my credit card information over the internet. Are there other payment options?

Placing an order
How do I place an order through the Howard Austin Feld website?
What forms of payment to you accept?
I’d like to speak with someone about placing an order. Whom do I call?
Do you offer a discount when ordering quantity?
I made a mistake in my order. How do I cancel or change my order?

Image options
What is the difference between a matted print and a canvas print?
Are all color images available also in black & white?
Can I purchase my image already framed?
Why is there a watermark across the images on the website?

Shipping
How will my order be shipped?
Do you ship outside the US?
How long will it take to receive my order?
Can I track my order online?
Can I pick up my order and avoid shipping fees?

Guarantee
Do you have any guarantee?
What if my order arrives damaged?

Models/Commissions/Affiliates
How do I commission a portrait by Howard Austin Feld?
Does the Howard Austin Feld website have an affiliate program?

Quality and Authenticity

What is a Giclée?
The term “Giclée” comes from the French word meaning “spraying” of ink. Using the Giclée printing process we reproduce each original photograph, printing on different mediums such as canvas and photographic paper using archival inks and archival canvas.

What does Limited Edition mean for Howard Austin Feld prints? Is there a C.O.A.?
All Howard Austin Feld images purchased as a Limited Edition will be limited to a series of 40. Your Limited Edition print will be signed and numbered and will come with a Certificate of Authenticity. Although all Howard Austin prints come signed, only the Limited Edition prints on canvas come with a C.O.A.

Where can I learn more about Howard Austin Feld?
To learn more about Howard Austin Feld, please visit the “Contact” and “Press Kit” pages on this site. You can also learn more by visiting the Howard Austin Feld signature gallery at 663 Lincoln Road in Miami’s South Beach.

What is Digital Photographic Art?
“Digital Photographic Art” is a phrase coined by Howard Austin Feld to describe the many expressions of art created through digital photography and computer editing. A pioneer in digital photography as an art form, Howard Austin Feld is known throughout the world for his signature style of “Digital Photographic Art” and his trademarked “Pixel Impressionism”.

Questions / Customer Service

I have additional questions for customer service. Can I speak with an actual person?
Yes. To speak with a customer service representative, please call toll free 1.800.531.5975. Regular service hours are 9am to 6pm Monday through Friday, and 10am to 2pm on Saturdays (Eastern Standard). Callers outside these hours may choose to leave a message. You can also reach customer service by email at info@hafdigital.com.

Is there an actual physical gallery for Howard Austin Feld?
Yes. The Howard Austin Feld signature gallery is located in the heart of Miami’s South Beach at 663 Lincoln Road. Gallery hours are noon to 11pm on Sunday through Thursday, and noon to 1am on Fridays and Saturdays. To contact the Howard Austin Feld Gallery in South Beach, please call 1.305.531.5999.

How to I contact the Howard Austin Feld commercial studio in Miami?
To reach the Howard Austin Feld commercial studio, please call 1.305.888.9999 between the hours of 9am and 5pm Monday through Friday. You can also email your inquiry to images@hafdigital.com.

How do I sign up for the Howard Austin Feld newsletter? How do I unsubscribe?
To sign up for the Howard Austin Feld newsletter, simply enter your email address in the entry box found on the homepage. The newsletter is sent by email once a month with information about specials, upcoming events, and what’s new. To unsubscribe, follow the instructions in the newsletter email.

Online Security

Is the Howard Austin Feld site secure (will my credit card and personal information be safe)?
Yes. Sending your credit card and personal information over the Howard Austin Feld website is safe and secure. If you are still concerned about online security, please refer to the next question on "other payment options".

I’m uncomfortable sending my credit card information over the internet. Are there other payment options?
Yes. We can also take your payment information by phone or fax. When checking out, simply select “Call Me” or “Fax Order” as your payment option. You can also call customer service toll free at 1.800.531.5975 to arrange payment.

Placing an order

How do I order image(s) through the Howard Austin Feld website?
Once you’ve determined which image(s) you’d like to order, click the thumbnail to view the large image. To the right of the image you’ll see a drop down menu labeled “Size”. Select the size and other options you’d like for your image. Next select the quantity from the drop down menu labeled “Quantity”. Then click “Add to Basket”. To purchase additional images, click “Continue Shopping” and repeat these steps. When done, click “Checkout” and complete the form for checkout.

What forms of payment to you accept?
We accept payment by Visa, MasterCard, and American Express. To pay by check, select the “Call Me” option during checkout under “Payment Options” and someone will contact you to arrange payment by check. For questions about payment or to arrange an alternate form of payment, please call customer service at 1.800.531.5975.

Do you offer a discount when ordering quantity?
At this time we do not offer a quantity discount. However, should you order multiple images and your order be combined, you will receive a combined shipping discount which will automatically be calculated during checkout. If you are interested in purchasing multiple images and would like to inquire further, please contact customer service at 1.800.531.5975 or by email at info@hafdigital.com.

I made a mistake in my order. How do I cancel or change my order?
If you would like to make changes or cancel your order please contact customer service within 24 hours of placing your order, either by calling toll free at 1.800.531.5975 or by email at info@hafdigital.com.

Image options

What is the difference between a matted print and a canvas print?
The matted print is a high quality Giclée print on photographic paper with a basic white mat available in sizes 16”x20” or 24”x29”. The canvas print is a high quality Giclée print on canvas available in sizes 24”x30” or 36”x45”. Canvas prints come only in Limited Edition and are signed and numbered with a C.O.A. Unless otherwise noted, canvas prints come stretched and mounted.

Are all color images available also in black & white?
Most color images on the Howard Austin Feld website are also available in black and white. To determine if an image is available in black and white, click on the image you are interested in and then click on the pull down menu to the right of the image. All sizes and options for your selected image will be listed here, including whether or not it is available in black & white.

Can I purchase my image already framed?
Yes. All images on the Howard Austin Feld website can be purchased framed. To purchase an image framed, click on the image you are interested in and then click on the pull down menu to the right of the image. All sizes and options for your selected image will be listed here, including the option to purchase the image framed.

Why is there a watermark across the images on the website? Can I download and print images directly from the Howard Austin Feld website? Can I use Howard Austin Feld images in my advertising materials?
All images, photographs and art on this site are protected by US and International Copyright laws and conventions. No use of any image is permitted without written authorization of the copyright owner, Howard Austin Feld. The watermark is present on all images on this site to prevent users from illegally copying, printing, or downloading images. The watermark is for protection purposes only and will not appear on your purchased print.

Shipping

How will my order be shipped?
In most cases, your order will be shipped via FedEx or UPS. Images are professionally packaged and protected in a double corrugated box.

Do you ship outside the US?
Yes. We ship to most countries outside the US. International shipping rates are listed in the shipping options section of the checkout system.

How long will it take to receive my order?
You will receive your order within 7-14 days upon successful receipt and payment of your order.

Can I track my order online?
Currently we do not offer online tracking. If you have a question about when your order shipped, please email customer service at info@hafdigital.com.

Can I pick up my order and avoid shipping fees?
Yes. Orders can be picked at the Howard Austin Feld Gallery at 663 Lincoln Road in South Beach. To arrange pickup, please contact customer service at 1.800.531.5975.

Guarantee

Do you have a guarantee?
All images purchased from the Howard Austin Feld website come with a lifetime guarantee against fading, cracking, or peeling. Images are also guaranteed against damage in shipping.

What if my order arrives damaged?
Although we package images very carefully to protect during transit, damage occasionally occurs. If you receive an order that is damaged, please call customer service at 1.800.531.5975 within 24 hours of receipt of your order. Any image with damage incurred in transit or resulting from improper packaging will either be promptly replaced or refunded in full.

Models/Commissions/Affiliates

I am interested in modeling for Howard Austin Feld. How do I submit?
Howard Austin Feld Digital Photographic Art is currently seeking new talent for upcoming photo shoots. If interested, submission of several shots will be necessary. Please follow the detailed instructions from the “Model Search” page for submission.

How do I commission a portrait by Howard Austin Feld?
For more information on commissioning a portrait by Howard Austin Feld, please follow the link found at the top of each page to “Commissions”.

Does the Howard Austin Feld website have an affiliate program?
Yes. For more information, please visit this page: http://www.hafdigital.com/affiliate.html.